Category Archives: Thank You Notes

First Floor Transformation

As kitchen designers, one of our favorite parts of the Design Process is seeing the finished project!
This project involved a transformation of not only the kitchen, but the dining room and living room as well.
Check out the beautiful space, and then scroll down to see the before shots.

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What makes our jobs even better is receiving lovely notes from our clients:

Dear Mark, Brittany and Jim,

It’s been an incredible journey, so I apologize for the delay in thanking you. You all have done so much for us thru the process of the kitchen remodel. Your eye for detail is amazing, and your follow thru, equally impressive. Your continual support, and readiness to correct things, we didn’t even notice, was astonishing.

We both feel like the whole first floor of our home has been transformed! We feel it is all due to your careful attention to what our vision was, and with your expertise, making it come to fruition. We have been singing your praises, and wouldn’t hesitate to recommend your company to anyone.

Thank you once again,

And here are the before’s:

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A Note from a Client

We received the nicest note from a client who’s kitchen was done almost a decade ago:

“I contacted Kitchen Encounters for the paint color of my cabinets as I wanted to “spiff up” my house and paint the cabinets professionally.  My cabinets were installed 8 years ago and the paint was “bubbling up and chipping”.  I had no expectations from Kitchen Encounters except for them to tell me the color of the paint.  Instead of just giving me the paint color, they came out and inspected the cabinets and decided there was a factory manufacturing problem with the painting.  They worked hard with the factory to recognize that the paint was defective from the manufacturer.  Ultimately, I was able to replace most of my  defective cabinet fronts with entirely new fronts.  This was at no expense to me except for the labor to reinstall the fronts!  Kitchen Encounters was tenacious with the manufacturer to hold true to their warranty.  I  am appreciative to Kitchen Encounters beyond words.  They are reliable, trustworthy, tenacious, and loyal.”

It’s important to us that our clients know that even after their kitchen is designed, and the cabinets installed, that we will be readily available to assist if any issue arises with the cabinets. If it’s not something that we can fix ourselves, we will help them find the right person for the job!

A Lovely Note from a Client

I want to commend and thank Kitchen Encounters for their outstanding commitment to their customers. In 2008, they did an excellent job remodeling our kitchen. Unfortunately, a year ago, in 2014, the aluminum trim on some of the doors and drawers started to pull away. Kitchen Encounters immediately responded to our request to find a solution.  After coming back three times to make additional repairs as more of the trim came loose, it was determined that the only long-term solution would be to replace all the front panels.

From the beginning, Kitchen Encounters and the manufacturer took complete responsibility for the problem and its resolution.  Kitchen Encounters spent untold man-hours coordinating with the manufacturer to make sure the color and grain of the dozens of new doors and drawers exactly matched our kitchen.  Kitchen Encounters staff worked closely with us on scheduling to minimizing disruption to our household. We appreciated the professionalism of the carpenters and the expeditious execution of the job.

We are reminded once again of how important it is to employ local companies who have the integrity to stand behind their work even when problems occur. We believe Kitchen Encounters is the kind of company you can really count on.

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Thank you for the letter of appreciation!

 

What an Island!!

We love getting such sweet notes from our clients!

“If I had a nickel for every time I meant to write and thank you for all your wonderful help I would be a very rich gal!

Now that things are starting to settle I  want you to know how thrilled we are with the kitchen!  Its beautiful and we get rave reviews every day!  The island is really neat and very different!” – Severna Park homeowner

Check out some photos:

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What an island!!